Cookie Notice

Last updated: 08/04/2026

Introduction

At BanQr Group Limited, we use a range of technologies on our website to ensure secure functionality, improve your experience, and support our marketing activities. These technologies include cookies, scripts, fonts, and images.

Some of these technologies are strictly necessary to deliver our services to you. Others help us understand how visitors use our website, measure effectiveness of campaigns, and personalise content.

This notice explains how we use these technologies, the third parties we work with, and how you can manage your preferences.

As regulations evolve, this notice will be updated accordingly. If any material changes are made, we will highlight them clearly on our website.

Your Privacy

We are committed to treating your personal information securely, fairly, and lawfully. We will only request information when necessary for you to apply for or use our products or services.

If you provide personal data for the first time, we will explain how it will be used at that point. For existing customers, details of how we handle personal data can be found in our Privacy Notice.

What Are Cookies?

A cookie is a small text file stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies can:

  • Store login details and preferences
  • Track navigation or engagement
  • Support authentication and fraud protection

Cookies may be session-based (deleted when your browser closes) or persistent (remain on your device until they expire or are deleted).

Because some cookies affect your privacy rights, we only use them with your consent, except for those that are strictly necessary.

How We Use Cookies

BanQr Group Limited uses cookies and similar technologies to:

  • Provide secure online services (e.g., online banking, applications, webchat)
  • Protect against fraud and maintain website security
  • Improve customer experience and website performance
  • Deliver and measure marketing activities, including targeted advertising
  • Optimise layouts, content, and navigation

Types of Cookies

1. Strictly Necessary Cookies

Essential for website security and core functionality. Without them, some services cannot be provided. These cannot be disabled.

Used to:

  • Enable login to secure areas
  • Record incidents for regulatory reporting
  • Deliver interactive services (online banking, applications, chat)
  • Store your cookie preferences

2. Customer Experience Cookies

Used to analyse visits anonymously, helping us optimise design and content. These track page visits and error points but do not identify you personally.

You can disable these via the Cookies Preference Centre.

3. Performance Cookies

Set by BanQr and trusted analytics providers, these record how you use the website (pages visited, clicks, frequency). They may also collect your IP address, location, and device details to help improve services.

You can disable these via the Cookies Preference Centre.

4. Functionality Cookies

Allow us to remember your preferences and tailor your online experience. Examples include:

  • Remembering login details
  • Pre-filling transaction details
  • Saving expanded/collapsed panels
  • Enabling video playback or interactive tools

5. Targeting Cookies

Set by BanQr or third-party partners (e.g., social media and advertising platforms). These cookies deliver relevant advertising and measure campaign effectiveness.

They may track browsing across websites and transfer information outside the UK and EEA, subject to legal safeguards.

You can manage these in the Cookies Preference Centre.

Managing and Deleting Cookies

Cookies Preference Centre

You can review and adjust your cookie settings at any time via our Cookies Preference Centre by clicking Manage Preferences. Essential cookies cannot be disabled.

Browser Settings

You can also manage cookies through your browser. Guidance is available at allaboutcookies.org.

Third-Party Sites

The preference centre only controls cookies placed by BanQr. To manage cookies from other websites, you must adjust settings directly on those sites.

If you delete our cookies, your preferences will not be remembered and you will be treated as a new visitor on your next visit.

Further Information

For further information you can contact us.